This website, controlled by Oscar At The Crown Musical Limited, provides marketing information about Oscar At The Crown. Oscar At The Crown Musical Limited is the data controller, for the purposes of Data Protection Law, regarding any personal information that is processed as a result of your visit to this website.
We are committed to providing you with relevant information about, and control over, how we process your personal information.
This policy was last updated on 26 /02 / 2024 and any future changes to our policy will be reflected here.
Oscar At The Crown Musical Limited are committed to protecting your personal information. We value the relationship that you have with us and respect that any information you supply is personal to you.
This Privacy Policy explains what personal information we collect and how we use it. By using this website or purchasing any of our products/services, you agree to its terms (as amended from time to time).
We will, at all times only collect and process your personal information in accordance with the UK GDPR Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and, from 25 May 2018, the General Data Protection Regulation.
WHAT DOES THIS POLICY COVER?
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Additionally, we may embed content or services hosted by third party websites, who may in turn store their own Cookies or collect their own information. Services regularly used on this website include, but are not limited to, the following:
- Google
- Analytics
- Google Tag Manager
- YouTube
- Google+
WHAT INFORMATION DO WE COLLECT
We collect information that you provide when you create an account and/or purchase tickets through us, and in the ordinary course of your relationship with us (if you contact us directly, either over the phone or in writing via email, post or social media channels, or via an online form on our website)
The information that we collect from you may include your name, address, e-mail address, telephone number, and details of any purchases (including access requirements) for shows at our theatres or purchased through Oscar At The Crown Limited. Please note, we will not hold payment information for any longer than it takes to process your transaction.
In order to make sure our website is the best that it can be for those using it, we may also collect device information including your IP address, browser type and version, operating system and cookie’s IDs. The Data is used to understand how people interact with the website and for other purposes as described below.
Usage information such as how frequently and how long you use our site and the content you view, which may be used to tailor our website, perform analytics, and provide advertising as further described below
Contact information you provide to us such as email address only if you sign up for our mailing list or participate in our promotions as further described below.
Our legal basis for collecting personal information is your consent. We gain consent either when you approve our use of cookies and other tracking technologies when you use the website or when you specifically provide contact details to enter a promotion on the website and agree to further contact.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
HOW DO WE USE IT?
Your information is used to create your account, facilitate your visit, and help us to better understand our audience and their needs, so that we can continue to improve.
If you have chosen to receive email marketing communications from us, we will contact you by email to let you know about shows, products and services that we think you may be interested in. Every marketing email that you receive will include instructions on how to opt-out of marketing communications at the bottom. You can also contact us to opt-out of marketing communications by emailing hello@oscaratthecrown.com
When you create an account or purchase tickets, you may also be asked if you wish to receive information from other carefully selected third party arts organisations, including the producers of the show you are booking for. If you do not wish to receive marketing information from third party organisations, please ensure that you do not tick these options.
You can change your contact preferences at any time by emailing hello@oscaratthecrown.com or writing to us at Oscar At The Crown Musical Limited, 20 Denmark Street, London, WC2H 8NE.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
HOW DO WE PROTECT YOUR INFORMATION?
We do not share, sell, rent or trade your personal information to any third parties for any purpose without your prior consent. We have put in place reasonable safeguards to protect your data.
Getting in touch
You can request full details of personal information we hold about you under the UK GDPR Data Protection Act 2018, or, after 25 May 2018, The General Data Protection Regulation, by contacting the Data Protection Manager. Please send a description of the information you would like to see, together with proof of your identity, to hello@oscaratthecrown.com
LINKS TO OTHER SERVICES OR WEBSITE
If you have any concerns about the way in which we have used your data, or would like us to remove any of the personal information we hold about you, please email hello@oscaratthecrown.com
We request that all complaints are made in writing and, to facilitate a quick response time, we recommend contacting us by email on hello@oscaratthecrown.com
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Recipient |
Processing operation (use) by recipient |
Relevant categories of personal data transferred to recipient |
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TickX Limited Registered Address: Fifth Floor, 11 Leadenhall Street, London EC3V 1LP Company Number: 9614775 |
TickX is a booking and marketing platform for Theatre Shows, Exhibits and Visitor Attractions. The software sits on top the existing ticketing system to provide a better user experience for customers, and marketing tools for the theatre show which include surveying and audience creation & export. To do this they store a copy of order data (excluding card data) carried out through the website. |
Customer Name, Address, Phone Number, Email Address, Device information (including IP Address) and Survey responses. |
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Stage Projects Limited Registered Address: 20 Denmark Street, London,WC2H 8NE Company Number: 9614775 |
Stage Projects Limited is the parent entity of Oscar At The Crown Musical Limited. |
Customer Name, Address, Phone Number, Email Address, Device information (including IP Address) and Survey responses. |
UPDATES OR CHANGES TO THE PRIVACY POLICY
This notice was updated on 26 February 2025. It may be updated to take into account changes at Oscar At The Crown Musical Limited or to reflect changes to regulation or legislation.
